Replacement Services *
Replacement Services *
Avid provides flexible in- and out-of- warranty services to support your critical hardware replacement and on-site service needs. To meet your various project schedules, Avid provides three services for replacing products:
- Parts Under Warranty - Return-to-Factory is the method provided for standard warranty coverage. After diagnosis, the defective part is returned to Avid, prior to the shipment of the replacement part.
- Advanced Exchange Service - When projects demand more urgency, you may request overnight delivery on in-warranty replacement parts. Avid will ship the replacement part in advance of the return of the defective part using a next day delivery method.
- Parts Out of Warranty - As an Avid Support support program customer,
Avid's Swap & Exchange Service coverage entitles you to a 30%
credit upon the return of the defective replacement part that is no
longer under warranty.
Note: Apple, IBM and Integraph, Compaq and HP CPUs carry their original warranty and are serviced through the manufacturer's service channel. Please refer to the warranty documentation enclosed in your product information packaging. Or, you may call an Authorized reseller for warranty and service information.
For ordering information in North America, please call 1.800.800.2843
option #1. Please call your local Avid office or reseller for warranty
information outside of North America.
* Applies to North America only. Program availability and details may vary depending on geographic location, and are subject to change without notice. Contact your local Avid office or reseller for complete program information and pricing.