Avid Certified Support Representative (ACSR) Program

Avid Certified Support Representative ACSR program participants will be trained and certified on the knowledge and skills necessary to perform installations, upgrades, diagnostics, troubleshooting and supporting in a workgroup production or broadcast environment. This multi-certification program is designed to ensure the highest level of technical proficiency and provide a deeper comprehension of the capabilities of Avid products.

ACSR Certification is available as follows:

  • ACSR|Macintosh
    This ACSR program focuses on Avid products operating on the Macintosh platform. It is designed to meet the technical education requirements of support providers needing a thorough understanding of the technical and operational aspects of Macintosh-based Avid systems.
  • ACSR|Windows
    This ACSR program focuses on meeting the educational requirements of support providers needing a thorough understanding of the technical and operational aspects of Avid Media Composer, Avid Symphony, and Avid Xpress operation on the Windows platform.
  • ACSR|Unity
    This ACSR program focuses on the installation, administration, and architecture of Avid Unity MediaNetwork shared storage systems.
  • ACSR|ISIS
    This ACSR program focuses on the installation, administration, and architecture of Avid Unity ISIS shared storage systems.
  • ACSR Avid|DS
    The purpose of this ACSR course is to provide Avid|DS resellers and customers with an in-house technician who can troubleshoot and solve basic hardware and software support issues with regard to Avid|DS.

ACSR Education + Support Resources

All active ACSRs enjoy several program-related benefits including:

  • Second tier support and Priority Access to the Avid Technical Support Call Center
  • Second tier level of access to the Avid Knowledge Base
  • Access to the ACSR-L

Application Process

To begin the application process, please complete the online ACSR application form.

Certification Process

Upon successful completion of the ACSR 400 level course, ACSR candidates are required to pass certification examinations and may be required to pass a practical skills test.

Annual Re-certification

Avid certifies ACSR's for a period of one year. To maintain an active ACSR status, program participants must complete ACSR re-certification courses to sustain current system knowledge and get a passing grade on the re-certification exam.