Avid Training Services - Policies and Procedures
Student Registration Policies
To register for a class, please go to http://www.avid.com/trainingor call 800-867-2843. For local hotel suggestions, directions to Avid facilities and more area information, please visit the appropriate link: Avid Training Facility in Tewksbury, MA, Avid Training Facility in Madison, WI, Avid Training Facility in Burbank, CA.All travel and lodging must be arranged by the registrant. Avid Technology, Inc. assumes no responsibility for any cancellation fees incurred. Registration is verified by a confirmation letter at least one week prior to course start date. If students have not received a confirmation letter within this time period, please call Avid Training Services at 800-867-2843.
Payment and Cancellation Policies
Methods of Payment
Class seats are not confirmed until the complete registration and payment information is received. Students must make course payment by one of the following methods:
Credit Card: (MasterCard, Visa, or American Express) - Credit Card is not charged or invoice is not sent until after class is complete.
Certified Check:
Please send certified bank checks overnight to:
Avid Technology, Inc.
One Park West
Tewksbury, MA 01876
Attn: Cheryl Callahan, Training Coordinator
Company Purchase Orders:
Please include the following information on the PO:
Bill to address
Ship to address
Qty, part #'s or course # and name, item, course date, student name and prices for each line item
Purchase order number
Authorized Signature
A copy of the P.O. must be faxed to Avid Training Services with the completed registration form. Seats are not confirmed until all completed paperwork is received.
Fax number: (978) 640-1246.
Credit Approval
If a P.O. is used for registration by a company that does not currently have credit terms with Avid Technology, Inc., a credit approval application must be submitted. Course seats can not be reserved until the credit approval process has been completed.
Course Cancellation Policy
Avid Corporate Cancellation Policy
Avid Training Services reserves the right to cancel any course conducted at any Avid Training Centers, up to fourteen (14) days prior to the class start date.
Customer Classroom Cancellation
All student cancellations must be made in writing, including email, fourteen (14) business days prior to class start date, or the payment is non-refundable.
Customer-Site Cancellation
All on-site class cancellations must be made in writing, including email, twenty-one (21) days prior to the class start date, or the payment is fully non-refundable.
Class Sizes
Class sizes are defined based on providing the optimal learning environment for the students. Factors in consideration include: ratio of students to instructor, facility size, equipment availability and overall atmosphere inthe classroom. If a customer has requirements to exceed the recommended class size, the aforementioned factors will be reviewed with the customer to assess risk to the comprehension and experience of the students. Additional trainers can be added to a classroom to keep the student/teacher ratio in line, at an additional charge for fees and travel.
Class Times
Unless otherwise stated, classes will begin at 9:00 a.m. (local time) and end at 6:00 p.m. (local time). There will be a one-hour break for lunch at approximately 1:00 p.m., but the exact time will be determined by the classinstructor. Short breaks will be given by the instructor as well to allow for drinks, restroom visits, etc.
Class Days
Unless otherwise stated, all classes will be scheduled for normal Monday – Friday non-holiday weekdays.
Class Surcharges
Any request for weekend training or an abnormal (split-shift or evenings) training schedule must be discussed with an Avid Training Services Coordinator (1-800-867-2843) and approved by the Director of Training. If weekend training is approved a surcharge of $1,000 per day will be added to the price of the class. If an abnormal shift is approved a surcharge of $500 per day will be added to the price of each class.
Testing and Certification Policy Statement Regarding Accommodations for Disabilities
It is the policy of Avid's Training Services and its authorized testing centers and agents to provide reasonable accommodation to disabled applicants seeking Avid operational and/or technical certification. When appropriate and feasible without undue burden or fundamentally altering the nature of the skills or knowledge the examination is intended to test, Avid will use its best efforts to make available appropriately modified forms of examinations and/or alter administration procedures for participants with disabling conditions. Such disabling conditions may include, but are not limited to, hearing impairments, mobility impairments, or dyslexia. In many instances, a requested accommodation will require advance planning in order to be feasible. Therefore, a request for accommodation should be submitted together with the course registration form. The applicant should also submit medical documentation of a disability, which includes a sufficient explanation of the medical necessity for the accommodation being requested. Disabled applicants seeking reasonable accommodations may also contact the Avid Training Services for a listing of available alternative testing procedures and guidelines. Avid does not guarantee applicants' successful completion of any certification program.
Note: These policies are applicable to the Americas only. Please check with your local office for regional policies.